The danger for residential brokers of losing a customer is greater now than it was five years ago, as competition has grown and clients seek one-stop shop solutions, according to Dino Pacella, the head of third party relationships at Marketplace Finance.
Pacella said this was why mortgage brokers were increasingly turning to Marketplace to find the best commercial lending solutions for their clients.
Set up in 2019 by Jean-Pierre Gortan and Matthew Johnson, the founders of commercial brokerage Simplicity Loans & Advisory, Marketplace Finance has become one of the largest commercial referral businesses in Australia.
“In just the first 12 months of operation, Marketplace Finance successfully onboarded 88 referral partners,” said Pacella.
“This impressive growth trajectory has continued, and we now boast a network of just over 3,000 referrers. Our expansion has been significantly bolstered by forming strategic partnerships with the two largest aggregator groups in the country, LMG and AFG.”
Full Article: https://www.mpamag.com/au/specialty/commercial/client-retention-drives-marketplace-finances-growth/493044
